Privacy Policy
LMH Sembilan Sdn. Bhd. values your privacy and is dedicated to safeguarding it. Our mission is to empower individuals to lead more rewarding and efficient work lives and to assist organizations in achieving their goals. We think it’s crucial for you to know the ways we handle your information—how it’s collected, utilized, and safeguarded, and how you can control it. Our Privacy Policy, detailed below, clarifies these practices comprehensively.
When you create an account with us, utilize our products and services, visit our platforms, or interact with us—whether by phone, email, in person, or through other communication means—you’re agreeing to the practices outlined in this Privacy Policy.
Who we are:
We operate an online employment marketplace that focuses on the Malaysian market for the time being.
The company that runs the website “n-eleven.com” is called LMH Sembilan Sdn Bhd. 202201016723 (1462420-V)
Who is responsible for the information we collect:
This section details which legal entity within LMH Sembilan Sdn. Bhd. is accountable for the Personal Information we gather from you, and it clarifies our role as a controller or a processor of your Personal Information.
As a candidate using n-eleven.com, when you submit an application for a position posted on our platform, we are processing your job application (and any Personal Information within it) on behalf of the Employer to whom you’re applying. In this context of processing Personal Information, we act as the data processor, while the Employer is the data controller.
For all other scenarios where we collect your Personal Information, LMH Sembilan Sdn. Bhd. acts as the data controller. The designated data controller for your Personal Information is LMH Sembilan Sdn. Bhd. regardless of your interaction or the service you utilize on n-eleven.com.
What information do we collect:
At LMH Sembilan Sdn. Bhd., the types of information we collect vary according to your interactions with us and the use of our services at n-eleven.com. For instance:
When you register as a User on n-eleven.com, whether seeking employment or posting job opportunities, you’ll need to provide basic details such as your name and email address.
As a job seeker on n-eleven.com, if you opt to create a profile or apply for a position, we may gather additional Personal Information about you as required by the employer posting the job.
The primary categories of information (including Personal Information) we collect are, but not limited to:
For all Registered Users: name, email address and password.
Email address, mobile phone number, other contact number, home address, contact address, company details (if applicable).
Google or Facebook logins or Apple ID (Linked Accounts).
If you are an Advertiser: company name, business address and billing address; name, email address and phone number of a primary contact (administrator of the Advertiser account) and name, email address, phone number of any additional users of the Advertiser account (added by the Advertiser).
For Candidates setting up a Profile, you may elect to disclose to us the following information: personal summary, work experience, educational background, language skills, other skills, professional qualifications, salary information, preferred job classifications and locations.
Information on access and visits to a Platform, usage patterns, Cookies, pages which you have visited, search and click history on a Platform, personalisation of content on a Platform, IP Address, browser types and forms, referrer page, operating system, date and time stamps and clickstream data retained in log files. This data is automatically collected through use of Cookies that is part of or placed on your browser or on your devices.
Name, email address, mobile phone number, other contact number, contact address, workplace, position, relationship with the Registered User (please ensure you have the consent of the relevant third party when disclosing their Personal Information to us).
Home address, contact address and/or device location when using a Platform on your device. Your device location is only stored on your device and only if you have given your permission for the application to identify your location.
If you are an Unregistered User: We may collect your Usage and Device Data, Contact Data and/or Location Data if you engage with us as an Unregistered User. For example, if you contact us via phone, email or online.
If you are a Young User: For Young Users who are under the minimum age provided for under applicable Privacy Laws, you represent and warrant that your parent or legal guardian has been informed of and agreed to this Privacy Policy. Where legally required, you are responsible for obtaining valid consent from your parent or legal guardian before providing us with your Personal Information (Parental Consent). We may ask you to provide us with evidence of the Parental Consent and we reserve the right to delete any Personal Information collected from you if we cannot verify that you have the necessary consent to provide us with your Personal Information and/or use our Platforms. We will not be held liable or responsible where you have failed to obtain Parental Consent.
Other categories of Personal Information: We may also collect other Personal Information that you provide through your engagement with us, for example, in connection with surveys or promotions.
Do we collect sensitive information:
In most cases, we do not need to collect your Sensitive Information when you engage with us. You should not disclose any Sensitive Information to us which is not necessary or relevant to disclose. Candidates should be especially mindful of this during a job application process.
However, there may be some situations where we do collect and handle your Sensitive Information. For example, a Candidate may decide to provide an Advertiser with specific health information (e.g., vaccination status information) when completing a job application. This information will be collected by us on behalf of the Advertiser.
We will only collect Sensitive Information where: a. you consent to us collecting and processing your Sensitive Information by voluntarily including such information within documents and other information provided by you to an Advertiser as part of a job application process or where you voluntarily include such information within your Profile; b. there is another legal basis permitting us to collect such information.
How do we use your information
We collect Personal Information from you which we have a legal basis to collect and is necessary for the purposes set out below:
a. To provide Users with products and services
b. Marketing and communication purposes
c. As part of LMH Sembilan Sdn Bhd business operations
d. To meet our regulatory, compliance and legal obligations
Who do we share your personal information with?
If you are a Candidate, you agree that we may share your Personal Information with Advertisers when you apply to a job advertisement on our Platforms.
By applying to a job advertisement, you agree that we may share the information in your Profile and in your application with the relevant Advertiser and that your information may be stored in:
- our Advertiser Centre on behalf of the Advertiser;
- the Advertiser’s careers platform; or
- the Advertiser’s chosen recruitment software.
We do not take responsibility for, and cannot ensure the security of, your Personal Information stored by the Advertiser outside of our Platforms.
Any questions you have relating to a job advertised with us, your job applications and/or the status of your job applications should be directed directly to the Advertiser.
Depending on your Profile visibility settings, we may also share your Profile with Advertisers via our Talent Search database product, which enables Advertisers to view a Candidate’s Profile (and any Personal Information included within that Profile) when searching for Candidates.
To apply for some job advertisements, parts of your Profile will be shared with the Advertiser. Which includes both your job application and parts of your Profile (which can include your General Data, Contact Data, Background Data, Third Party Data and Location Data) will be shared with the Advertiser.
Some Advertisers may also require you to answer a list of questions selected by that Advertiser as part of your job application. By answering the Advertiser’s questions, you acknowledge that we will provide your answers to that Advertiser and may use your answers to populate your Profile and enable Advertisers to surface that information in your Profile when using Talent Search.
We will notify you when your Profile will form part of your application. We will also specify which parts of your Profile will be sent to the Advertiser with your application.
Please note that if you choose to share your Profile, your resume or any other application information with Advertisers, these Advertisers may intentionally or unintentionally share this information with other parties (including where you apply to a job advertisement listed by a recruiter who then shares your information with the underlying employer for the advertised job). The use or sharing of your information (personal or otherwise) by these Advertisers, and storage of your information in Advertisers’ systems external to our Platforms, is not within our control and we cannot accept responsibility for their conduct or the security of their systems. Advertisers are required by us to comply with all applicable laws, including relevant obligations relating to the use and disclosure of Personal Information that are outlined in the applicable Privacy Laws and any other relevant laws, including those governing health information.
c. Third parties
Service Providers and Partners
We may share your Personal Information with third parties, such as our Service Providers, contractors and Partners from time to time but only for the purposes of:
- assisting us to deliver the products and services we offer to you;
- enabling you to access the products or services they offer; or
- conducting surveys, trials and customer research.
Government authorities
We may share your Personal Information with relevant governmental authorities, law enforcement agencies, regulatory bodies or competent officers which/who have legal authority to request the disclosure of Personal Information. This includes any obligation to comply with court orders or other legal obligations that we may have.
Mergers, acquisitions or restructures
In the event of a merger, acquisition, or corporate restructuring, LMH Sembilan Sdn. Bhd. may disclose your Personal Information to the receiving party or new owner of n-eleven.com, or to any potential buyers of the business or assets of LMH Sembilan Sdn. Bhd. (along with their respective advisors).
d. Links to third party sites
On some Platforms, we may make available links to other websites or mobile applications which are not owned or controlled by us (Third Party Websites). We are not responsible for the privacy practices of those websites. Users are strongly recommended to refer to the privacy policies of Third Party Websites before using them.
How do we keep your information secure
We take reasonable steps to ensure the security of our systems and to protect your Personal Information from misuse, interference and loss as well as unauthorised access, modification or disclosure. Any Personal Information which we hold is stored on secure servers and protected in controlled facilities.
We follow accepted industry standards to protect your Personal Information. However, no method of transmission over the internet, or method of electronic storage, is guaranteed to always be secure. Third parties with whom we share your Personal Information (including Advertisers) are asked by us to comply with all relevant obligations relating to the use and disclosure of Personal Information that are outlined in applicable Privacy Laws and any other relevant laws. Where you are asked by a third party to provide your information directly to them (for example, where you apply for a job via an Advertiser’s career’s platform), the use of your information by these third parties will be governed by their own privacy policies and is not our responsibility or within our control.
You can also play an important role in keeping your Personal Information secure, by maintaining the confidentiality of any password and accounts used on the Platforms. Please notify us immediately if you become aware of any unauthorised use of, or breach of security relating to, your account.
Retention of your personal information
We retain your Personal Information for as long as is necessary to fulfill the purposes for which it was collected and retained as set out in this Privacy Policy or until such time as you request us to delete your Personal Information, after which we will take reasonable steps to delete your Personal Information (if required under applicable Privacy Laws).
If you have applied to a job advertisement on our Platforms and therefore provided your Personal Information to Advertisers, you will need to contact those Advertisers directly to request that your information be deleted from the Advertiser’s systems.
We may retain your Personal Information even after you have requested that it be deleted if retention is reasonably necessary for us to comply with our legitimate interests, legal and regulatory obligations, resolve disputes between Users, prevent and remediate any fraud and/or abuse, store in testing or backup systems (for a period of time) or to enforce this Privacy Policy and/or any of our other Terms and Conditions. Where information is held in testing environments, this information is held in closed and secure environments and the information is only used for the purpose of internal software testing. Information held in backup systems is only held for the purposes of restoring systems in the event of a data loss.
Updates to this Privacy Policy
We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. In some circumstances, depending on the nature of the changes, you will be notified of the changes to this Privacy Policy prior to them taking effect if required to do so under applicable Privacy Laws.
By continuing to use our Platforms, products or services, you agree to any modifications that are made to this Privacy Policy.